Ask Frøy
Ask Frøy is the built-in assistant in the Vince Platform header. It greets you with "Hi! I'm Frøy, your Vince Platform assistant" and answers questions about how the platform works. Use it when you are unsure how a feature works, which workflow step to use, where a setting lives or what an error message means. It knows which page, dialog and field you are working in, so you can keep your questions short, and its answers link to the relevant documentation.
Ask Frøy guides you; it does not change your settings. The one exception is the Transform step, where it can propose a JSONata expression (the expression language used in Transform steps to reshape data). The proposal is placed in the editor for you to review and test before you save.
Example questions:
- "Which step should I use to call a REST API and store the result in a table?"
- "How do I set up a connection to Infor M3?"
- "Where do I manage user roles?"
- "What does this error mean?"
How do I open Ask Frøy?
Click Ask Frøy in the top header (its tooltip reads "AI helper") to open the panel. Click it again, or use Close in the panel title bar, to hide it. A button in the title bar switches the panel between a sidebar beside the page and a floating panel over the content, and you can resize it by dragging its edge.
How do I ask a question?
Type your question in the message box and press Enter. Answers can include buttons that open a documentation page in a reader panel next to the chat, and Frøy sometimes asks a follow-up question with options to pick from. A conversation lasts while the panel is open; closing the panel starts a fresh one next time. If the connection drops, a message offers Try again or Resume.
While Ask Frøy is preparing an answer, the message box shows Thinking… and is locked. Wait for the answer before you send your next message.
Tips for good answers:
- Open the page, dialog or field you have a question about before you click Ask Frøy.
- Be specific about your goal. "I want to send an email when a workflow fails" gets a better answer than "How do emails work?"
- Answer follow-up questions; they narrow down the answer.
- Set your knowledge level and department so answers fit you (see below).
How does Ask Frøy help in the Transform step?
Open a Transform step and click Ask Frøy. It sees the expression you are editing, any error it produces, and the structure of the step's input and of the workflow context (trigger, earlier steps, connections and user tags). It can explain an error in plain language, or write or fix the expression. Review the proposed expression, check Output and test it before you save. See Transform component for the editor itself.
How do I change how detailed the answers are?
Below the message box, the Answers button shows your current level and length (for example "Answers: Intermediate · Brief"). Click it to open Adjust answers, make your changes and click Apply. Changes apply from your next question; earlier answers stay as they are.
Your knowledge level and department are saved on your user profile, so they apply every time you use Ask Frøy. You can also change them on your profile page.
Knowledge level ("How familiar are you with Vince Platform?") controls how much explanation you get. The panel and your profile use different labels for the same four levels:
| Panel | Profile | What you get |
|---|---|---|
| Just starting | Just Starting - Beginner | Step-by-step explanations |
| Some experience | Some Experience - Intermediate | Quick answers, more details if you ask |
| Pretty confident | Pretty Confident - Advanced | Skips the basics, but flags anything new |
| I use this all the time | I Use This all the Time - Expert | Just the facts |
Answer length ("How long should answers be?"): answers are Brief, short answers that give you a quick pointer. The Full option, with the reasoning and detail, may show as unavailable with the message "Full answers are not available for your account yet." For more detail on a topic, follow the documentation links in the answer.
Department ("Which department are you in?") helps tailor examples and links to your team. Pick one, or clear it to leave it Not set.
Industry is shown for reference and is Set by your organization. An administrator sets it under Administration → Company Management → Information. See Company Information.
The first time you open Ask Frøy, a Set up your AI Helper card asks for the same level, length and department. Click Save to store them, or Not now to set them later from the Answers button.
Further reading
- Profile — personal settings, including Department and Vince Platform Knowledge Level
- Company Information — where your organisation's industry is set